ounded by Mohammad Ramzan in 1977, United Wholesale Grocers Ltd began life as one-man counter grocery store in Maryhill. Over the past century under the stewardship of Mohammad Ramzan’s sons Nabeel & Amaan, the organisation has grown into one of the largest privately owned companies in the UK and now employs over 180 people with a turnover in excess of £140 million.
Food and drink have always been the lifeblood of United Wholesale and the business now entails retail, wholesale, distribution and shop fitting operations with a geographical spread across Scotland & the North East of England.
United Wholesale’s success has been built upon a distinct culture focussed upon positive and friendly relations with staff, customers and the communities it serves.
This culture is defined in United We Stand, a series of statements that outline the longstanding values of the United family and those that will continue to drive the company’s growth for the next century.
United We Stand outlines the guiding principles that underpin UWG’s approach to business.
To grow a family business in ways that are profitable and sustainable for the benefit of our staff, customers and community.
Lead and InfluenceCreate a ‘can-do’ attitude by involving your team and your colleagues in what you are trying to achieve – empower them, support and encourage them. Take responsibility for your actions and those of your team but if mistakes are made, don’t dwell on them – react appropriately and learn from them. Be your own role model and always lead by example. Develop a reputation for being firm, fair and approachable. Inspire and motivate your team with your passion and drive for excellence. Don’t be afraid to introduce challenging objectives but do it thoughtfully, and allow time and space for others to respond and ask questions. Take considered risks and don’t avoid decisions in difficult situations. |
Listen and InformListen, ask questions and observe. Don’t jump to conclusions. Be aware that your first response may not always be the right one. Accept that listening is as valuable as telling. Encourage others to do the same. Always give feedback at the appropriate time and place and in such a way that people can improve and learn as a result. Make sure that you give people the information they need to understand what you are trying to achieve. |
Respect and ValueCMake trust and loyalty a way of life. Be known for being truthful, reliable and consistent. Recognise and value people’s differences and respect individuality. Look for the best in people, let them know that you value them and help them recognise their potential. Treat everyone as you would like to be treated yourself, and go out of your way to encourage good relationships amongst your colleagues and your team. |
Recognise and AcknowledgeTreat all staff and customers in a courteous, friendly manner. Celebrate and reward success and express appreciation for what people are contributing. Be prepared to praise excellence and equally prepared to challenge underperformance. Always take pride in your work and appreciate what others are doing. “Thank you” is so easy and so powerful and can mean so much to people. |